Plausa

Refund policy — Plausa

Last updated: 4 September 2026

Plausa is operated by JK Software Services LLC. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders, which handles payments, billing, tax and returns.

At a glance

Guarantee
30-day money-back guarantee
Window
30 calendar days from the order date
How to request
paddle.net or billing@getplausa.com
Merchant of Record
Paddle.com
Refund time
5–10 business days, depending on your bank

30-day money-back guarantee

  • If Plausa is not the right fit, you can request a full refund of your most recent payment within 30 calendar days of the order date. No justification required.
  • The guarantee covers the first purchase of a monthly or annual plan, and renewals requested inside that same 30-day window.

How to request a refund

  • Refunds are processed by our payment provider: go to paddle.net, enter the email used at checkout and select the order you want refunded.
  • You can also email billing@getplausa.com with your billing email and order date; we pass the request to Paddle within two business days.
  • Paddle's own refund policy also applies: https://www.paddle.com/legal/refund-policy

Cancellation and renewals

  • You can cancel your subscription any time from your billing page. Paid access runs until the end of the period you already paid for and no further charge is made.
  • Cancelling does not automatically refund the current period — request a refund if you are still inside the 30-day window.
  • The free plan needs no card and is never charged.

Edge cases

  • Extra seats and extra walls follow the same 30-day window, counted from the matching payment.
  • If you spot a duplicate charge or a billing error, contact us and we will correct it with Paddle regardless of the 30-day window.
  • Tax collected by Paddle is returned together with the refunded amount.

After a refund

  • Once a refund is issued, the account moves to the free plan: testimonials already published stay accessible within free-plan limits and can be exported.
  • Funds return to the original payment method within 5–10 business days, depending on your bank.

Contact: billing@getplausa.com · JK Software Services LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA

Plausa