Help centre
Frequently asked questions
The questions our support inbox actually gets, grouped by topic: collecting, publishing, plans and billing, then data handling. Anything missing, just write to us.
Collecting testimonials
How does a customer receive the request?
You generate a public link in your dashboard and send it by email, Slack or WhatsApp. They open it, answer, done — no account on their side.
How long can a video testimonial be?
In-browser recording caps at 90 seconds, which is what a publishable testimonial needs. Longer takes can be cut into short captioned clips for social afterwards.
Can I reuse one link for a whole customer list?
Yes. One form link works for everyone, and each answer lands as a separate pending submission. Add a name parameter to the link if you want the reply pre-attributed.
Are follow-ups automatic?
A reminder goes out a few days after an unanswered request, and you can switch it off per campaign.
Can I bring in testimonials collected elsewhere?
Yes, through CSV import or by adding them one at a time. They sit on your wall in the same format as testimonials collected through Plausa.
Moderating and publishing
Can anything go live without my approval?
No. Every submission arrives pending. Nothing reaches your wall or your embeds until you approve it.
Does AI polishing change what the customer said?
It fixes typos and filler words, and never adds claims. The original submission is stored beside the published version, so you can revert or show the raw text at any time.
How do I embed testimonials on my site?
Copy one script tag (carousel, grid or badge) and paste it where the proof belongs. Step-by-step guides cover WordPress, Shopify, Webflow, Wix, Squarespace, Framer and Elementor.
Can I unpublish a testimonial later?
Yes, in one click. It disappears from your wall and widgets immediately, and you can republish it or delete it permanently with its media files.
Will star ratings show up in Google results?
Your public wall ships Review and Rating structured data automatically, which makes rich results eligible. Whether Google shows them stays Google's decision.
Plans, limits and billing
What does the free plan include?
10 testimonials, one request form and one public wall, with no expiry. The badge embed is included; carousel and grid widgets need Starter.
How does annual billing work?
You pay for ten months instead of twelve — two months free against the monthly price — on Starter, Pro and Business.
Whose name appears on my invoice?
Paddle, our Merchant of Record, which handles payment, sales tax and receipts on behalf of JK Software Services LLC.
How do I cancel?
From the Subscription page in your dashboard, in one click, without emailing us. Access continues until the end of the period you already paid for.
How many seats does Business include?
Three seats are included and you can add up to ten from the Seats page. Extra seats are prorated and charged immediately.
Data handling and security
Where are my customers' videos stored?
In our hosting infrastructure, in private buckets. Files are reachable only through the public links you choose to publish.
How is publication consent captured?
An explicit checkbox in the request form, required before submitting, stating what the testimonial will be used for. The consent timestamp is stored with the testimonial.
What if a customer asks to be removed?
Delete the testimonial and its media from your dashboard, or email us and we complete the deletion within 30 days.
Does card data touch Plausa?
No. Payment is processed by Paddle; no card number is ever sent to or stored by us.
Still stuck?
Write to us. We answer within one business day and add recurring questions to this page.